Victoria Hotel is seeking for full time Guest service agent,
Some of the Job Duties are,
When new guests arrive, desk clerks:
- welcome and register them
- assign rooms and rates, and issue room keys or cards
- provide information about services available in the hotel and in the community
- verify customers' credit and establish how the customer will pay for the accommodation
- promote and sell guest rooms
- respond to special requests.
When guests check out, desk clerks:
- review accounts with them
- inquire about satisfaction with their stay
- receive payment for accounts
- balance cash accounts
- advise housekeeping which rooms have been vacated and are ready for cleaning.
Desk clerks also may:
- keep an inventory of room reservations
- respond to reservation inquiries
- answer telephones and take messages
- handle guest mail
- provide concierge services, such as making appointments or reservations or calling taxis for guests
- record guest comments
- deal with customer complaints or refer dissatisfied customers to a manager.
[url=]| [url=]Personal Characteristics | Desk clerks provide one of the first impressions of a hotel so you must be:
- pleasant, tactful and patient
- able to communicate well with a wide variety of people
- able to sell the services of their establishment
- committed to providing good service.
You should enjoy dealing with people, taking a methodical approach to compiling information, and operating computerized and manual systems.
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| Educational Requirements | prefer to hire applicants who have:
- work experience in the hospitality industry or retail sales, or other experience meeting people and handling cash
- computer skills
- related post-secondary education or certification
- demonstrated good judgement in stressful circumstances. (Desk clerks may have to deal with problem patrons and emergency or security problems.)
Please email your resume and cover letter to info@hojovictoria.com
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