引用:
原帖由 峤JOANNA 于 2009-12-29 22:38 发表
CSR是什么样的工作？
| Job Description: | At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America's highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. Provide customer satisfaction excellence by creating a positive image and memorable impression. Promptly assist customers with a wide variety of banking transactions in a professional, knowledgeable, courteous & efficient manner. Operate & balance cash, process financial/non-financial transactions. Identify customer needs & match with appropriate products/services using relationship selling techniques. Make qualified referrals to other team members. Own customer inquiries/concerns/complaints. Ensure service recovery procedures and security & safeguarding procedures for prevention of loss are followed. |
| Job Requirements: | 1) Achieve Tier 1 accreditation 2) Proficient level knowledge of: all cash & transactional operations, specific bank technology applications, security & safeguarding requirements, Self-Management & Teamwork 3) Functional level knowledge of Everyday Banking products/services 4) Introductory level knowledge of: all other personal and commercial banking products and whom to refer, communication & rapport-building skills. Desirable: Demonstrate initiative & desire for life-long learning. BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted. At BMO Financial Group, we are committed to diversity and equitable opportunity for all individuals. |
原帖由 峤JOANNA 于 2009-12-29 22:38 发表
CSR是什么样的工作？
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