http://www.cic.gc.ca/english/contacts/index.asp#visaoffice Call Centre services (if you are in Canada only) The Call Centre can answer questions, in English and French, about Citizenship and Immigration (CIC) services and programs, or applications in process
inside Canada.
Call Centre telephone number: 1-888-242‑2100
Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
You must choose one of the first five recorded options before you can speak to an agent.